Frequently Asked Question

One reason could be that we just moved our entire video network from one CDN* to another that is bigger and more robust hosting/CDN network. When this transfer occurred every single file needs to be ported over. When you have 7500+ scenes, each with 4-6 different video formats that is a lot of files and URLs that need to "reconnect". What could be happening is that you are pulling for the first time that file from the hosting server and it is transferring to the server (CDN) closest to you. Try starting a file and then after a minute stop it and give it a few mins to fully pull that file over. In time the hundreds of thousands of files will be everywhere and this issue will no longer be, but it is a long tedious process that we are working every day on to get caught up. 

*CDN-(Content Delivery Network) - This is a collection of servers throughout the world that connect to a main host server. The main host server stores all the files and when a client clicks on a file the server (CDN) closest to the members location makes a call to the host server to pull the file. In turn once this file is on this new CDN, anytime someone tries to access that file and is near that server, it will load faster because it is not trying to pull the file from the host server which many times could be thousands of miles away. This is the process many streaming services like Netflix, Hulu, Disney+ and Amazon use in order to delivery faster streaming.